Frequently Asked Questions
Where are the properties located?
What are the arrival and departure times? Can I arrive early or depart late?
How do I check-in to the condo?
Do we have access to all facilities at the resort?
What is the cancellation policy, how am I charged, and how much is the deposit?
Do you have discounted monthly rentals or winter rentals?
Is smoking allowed? Are pets allowed?
What are the additional charges besides the room rate?
Are towels and linens provided? Is there daily maid service?
Is high-speed internet access available?
Does the condo include phone use?
Is an elevator available?
Do we need to clean the condo before departure?
Are garages available? Can I park a boat or RV at the complex?
What is the address to send correspondence to the condos and to management?
I made a reservation and have not received an email confirmation. What should I do?
Are there golf course packages or Tuacahn theatre packages available?
Am I guaranteed to stay in the condo I reserved?
Where are the properties located? Top
All the vacation rentals are located in the Green Valley area of St. George just 4 miles west of downtown St. George. See below for a map. Driving directions are sent via email when a reservation is made. The physical address of the Las Palmas complex is:
1845 West Canyon View Drive
St. George, UT 84770
What are the arrival and departure times? Can I arrive early or depart late? Top
The arrival time is 4pm and the departure time is 11am. You may email a request to arrive at 1pm or depart at 2pm. The fee is $20, $30, $40, or $50 for a 1, 2, 3, or 4 bedroom condo respectively for each arrival or departure change. Most requests are granted if made at least 24 hours in advance.
How do I check-in to the condo? Top
All condo are secured by a keyless combination lock. The code and instructions are received via email when you book the condo.
Do we have access to all facilities at the Resort? Top
All condo rentals have free acccess for one day at the Sand Hollow Aquatics Center. All Las Palmas condos have free access to the Las Palmas pools. Please see the Las Palmas Resort page for detailed information. Please see the Sports Village page for Sports Village amenity access information.
What is the cancellation policy, how am I charged, and how much is the deposit? Top
We value our guests and would hate to charge for a condo that was unused. Therefore, we have implemented the most lenient policy in the industry. Feel secure in booking that condo because you can cancel for any reason any time before your arrival date. If you cancel more than 15 days until the arrival date, you will incur no charge. If you cancel within 15 days of the arrival date, 100% of the funds paid will be issued back to you in the form of a credit which may be used at any time and for any condo.
If you do need to cancel, please email us with the last name the reservation was made under and the arrival date. We will reply with an email, the email will serve as proof of your cancellation. The credit card will be charged 15 days before arrival. If the credit card is not valid and no correction is made 15 days before arrival, the reservation is subject to cancellation. The credit card serves as a deposit and will be charged for missing items, damage to the unit, or if the unit is left excessively dirty.
Do you have discounted monthly rentals or winter rentals? Top
We do have monthly rentals. Please see the corporate housing rentals page for more information. Because of the large request for vacation lodging, any stay in March or April requires a 5 month minimum stay. Any stay in October, January, or February requires a 2 month minimum stay.
Is smoking allowed? Are pets allowed? Top
Sorry, smoking and pets are not allowed in the complex.
What are the additional charges besides the room rate? Top
Utah State Sales (6.35%), Lodging (4.25%), and City Innkeepers (1%) taxes are collected on all rentals except on stays over 30 days. A one time cleaning fee of $62 is charged.
Are towels and linens provided? Is there daily maid service? Top
Yes – towels and linens are provided. A few cabana towels are provided in your condo. 4 large bath towels, 2 hand towels, and 2 wash clothes are proved in each bathroom. For a fee of $40, we can provide 4 additional bath towels sets for you. Most of our guests prefer not to have daily maid service as each condo has a washer & dryer. Towels and linens can be refreshed daily or at your request for a fee. A complete cleaning service is available on request. Please email a request for these services and for pricing.
Is high-speed internet access available? Top
All condos have free wireless high-speed internet access. The signal name and passcode will be sent in your confirmation. Your computer must have the capability to receive the wireless signal. Please contact support for your computer if you are unsure of its capabilities.
Does the condo include phone use? Top
No, unfortunately phone service is not included with the condo.
Is an elevator available? Top
All condos on the second or third floor do have access to an elevator. If a key is required, it will be found in your condo.
Do we need to clean the condo before departure? Top
No, you are on vacation so let us take care of the cleaning. As long as the condo isn’t left excessively dirty we can take care of the rest.
Are garages available? Can I park a boat or RV at the complex? Top
There is plenty of parking at the complex. Garages are available but may or may not be in the same building as your rental. Garages can be rented for a flat fee of $25 for your entire stay or for $25/month. Please email a request for use of a garage. RVs and boats can be parked on the side of building 18 with prior authorization from the association. Please call (435) 627-1776 for authorization.
What is the address to send correspondence to the condos and to management? Top
The condos are not set up to receive mail. If you are staying for an extended time period, you can set the mailbox up at the postoffice by showing your confirmation. The mailing address will be the physical address of the complex (see above) followed by the condo number. To send mail to St. George Vacation Rentals, please email us and ask for our mailing address.
I made a reservation and have not received an email confirmation. What should I do? Top
Please send an email with the name in which the reservation was made and your phone number. If your arrival date is within one day or you will not have access to your email within one day, please call (435) 275-4419.
Are St. George golf course packages or Tuacahn theatre packages available? Top
No, packages generally are operationally time consuming and only offer a few dollars of discount. Therefore, we have chosen to focus our time on providing the best condo lodging available in St. George.
Am I guaranteed to stay in the condo I reserved? Top
Condo changes are infrequent but on occasion, a change is necessary. If a change is required, we will do everything within our control to find an equivalent or better condo at the same or better price.